Customer Service

We strive to make placing an order with the Bonnie Mohr Studio as easy as possible. There are two ways to order: you may place your order online OR call the studio at 320-864-6642. You have the option during checkout to "checkout as a guest" or "register". If you register with the studio, you can keep track of your orders and view the status.

If you have any questions about ordering through the website, give us a call at 320-864-6642.

Payment Options:

You can pay online using Mastercard, Visa, Discover, American Express, or PayPal. You can also redeem electronic gift certificates online. Paper gift certificates will need to be redeemed by calling 320-864-6642.

The prices on our website are as accurate as possible. In the case that our programmatic calculation of prices displays an incorrect price, we reserve the right to refund your order.

Occasionally, on this website we offer special promotions. We reserve the right to end these promotions at any time.

Orders are generally shipped within 48 hours. Express orders are shipped the same day if received by 12:00 noon. We are open Monday through Friday from 8:00 AM to 4:00 PM Central Standard Time (CST)

Regular Shipping

We ship most orders within 48 hours of receiving. Most customers in the contiguous US receive their orders within 3 - 10 days depending on the delivery address.

We have a great supply of framed artwork in the shop, and will happily ship it to you, based on a few variables – such as location. Size of frame and location play a factor in shipping eligibility. We stock both framed prints and canvas giclees, and have a healthy and abundant supply of framed 8x10s. Just give us a call at 320-864-6642 to inquire on shipping eligibility. We can text or email you pictures of what we have in stock. If you like our selection – taadaa – in the box it goes to you!

If you like our selections but would prefer a lighter matting combo, or perhaps a different molding profile, we will do our best to accommodate your wishes. Orders such as this, will need to be sent to our framer and will need an extra 4-6 weeks to ship.

International Shipping

Product prices and delivery charges may vary when shipping to another country. Recipients are responsible for paying duties and taxes.

Shipping Disclaimer

Bonnie Mohr Studio is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but "not received" are the responsibility of you and your local Post Office, UPS, or Spee-Dee Delivery. Please contact your local Post Office, UPS, or Spee-Dee Delivery for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises.

For international customers, please be advised that Bonnie Mohr Studio is not responsible for any potential customs' fees.

Bonnie Mohr Studio respects your privacy.

Any personal information you provide us including your name and e-mail address will not be released, sold, or rented to any entities or individuals outside of Bonnie Mohr Studio.

External Sites.

Bonnie Mohr Studio is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Bonnie Mohr Studio and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other Internet sites or services that may be accessible through Bonnie Mohr Studio have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

Security

This website uses standards compliant internet security, including a secure transaction processing system with a valid internet security certificate along with using https to ensure encrypted traffic to and from our server. We are PCI compliant and do not retain your full credit card number on our servers.

For any other information please contact Bonnie Mohr Studio using the contact page.

Satisfaction is guaranteed and if for any reason you are not satisfied with a product, please call 320-864-6642 within 7 days of receiving merchandise for assistance in returning an item. We will replace it or refund your credit card for purchase price. We want to ensure customer satisfaction.

Please call to report damaged merchandise or for approval on returns within 7 days of receipt. No merchandise may be returned or refunded after 30 days of receipt.

*wood art is non-returnable/non-refundable 

If you registered for an account during the checkout process, you can log in and view your order information at any time by clicking on the My Account link in the header area.

If you registered for an account during the checkout process, you can log in and view your account information at any time by clicking on the My Account link in the header area.

All works of art within this website are protected under U.S. copyright laws and international conventions. No portion of the artist's works or statements may be used, downloaded, reproduced using any means, copied, linked to, or transferred electronically, without prior written permission from the artist. If you would like to use a sample of a piece of art for a blog or other electronic medium, please contact us.